Refund Policy

You may be eligible for a full refund if all of the following conditions are met:

• •The refund request is submitted within 7 calendar days of your initial purchase or subscription activation.
• •You have not completed more than 20% of the available exam questions or flashcard content in the subscription period.
• •Your account has not been flagged for Terms of Service violations.
• •The request is for a first-time subscription purchase (not a renewal).

Refunds will not be issued in the following situations:

• •Subscription renewal charges (automatic or manual).
• •Requests made after the 7-day refund window has elapsed.
• •Accounts where more than 20% of content has been accessed.
• •Accounts terminated for violations of the Terms & Conditions.
• •Partial refunds for unused days within a billing period.
• •Promotional, discounted, or trial plan purchases (unless otherwise stated).

To request a refund, email billing@orki.cosedevs.com with the following information:

• 1.The email address associated with your Orki account.
• 2.Date of purchase.
• 3.PayMongo transaction reference number (found in your confirmation email).
• 4.Reason for the refund request.

We will review your request within 3–5 business days and respond via email.

Approved refunds are processed through PayMongo back to your original payment method. Refund timelines depend on your bank or card issuer:

• •Credit/debit cards: 5–10 business days
• •GCash / Maya e-wallets: 3–5 business days
• •Other payment methods: up to 15 business days

Once a refund is approved and initiated, your Orki subscription access will be revoked immediately.